FAQs
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You can cancel a class by logging in to your Momence account and clicking the ‘My Classes’ tab on your dashboard. Please note that we have a 24 hour cancellation policy. We do not accept cancellations via email or Instagram.
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DROP INS/CLASS PACKS
We have a 24-hour cancellation policy for all classes. Cancellations made at least 24 hours in advance will retain the class credit. Cancellations made within 24 hours of the scheduled class will result in the loss of that credit.
No-shows without prior cancellation will forfeit the credit and incur a $5 fee.
UNLIMITED PACKAGES/MEMBERSHIPS:
With an unlimited package or membership (includes FIRST TIME SPECIAL: UNLIMITED MAT, and ALL MOVES MEMBERSHIP), class cancellations made outside of the 24 hour window will result in a $10 fee, and no-shows without prior cancellation will incur a $15 fee.
Please note: We do not accept cancellations via email or Instagram. All cancellations must be made through Momence.
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Customers are added to class on a first-come first-serve basis. If you are added to class, you will receive an email confirming your spot. You will only be charged if you are added to the class.
Please note that waitlist spots are processed automatically, and that you may be added to class up to 60 minutes before the class start time.
We have a 24-hour cancellation policy. If you are no longer available to attend a class you are waitlisted for (even if you have not yet been added to the class), please remove yourself from the waitlist.
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Please note that all class credits have an expiration date.
Single Class: Must redeem within 30 days of purchase.
4 Classes: Must redeem within 60 days of purchase.
8 Classes: Must redeem within 90 days of purchase
12 Classes: Must redeem within 150 days of purchase.
Sspecial offers may be subject to a unique expiry. When purchasing classes, always double check your class expiration upon checkout. Please note that we only allow up to one exception per client that allows them to extend the expiration of a package.
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To ensure the safety of you and other guests, please arrive at least 5 - 10 minutes before class to ensure you are adequately educated on our equipment and space. Please note: we have a strict no entry policy 5 minutes after class commences.
REFORMER CLASSES: We kindly request that all guests arrive 15 minutes early for their first reformer class to be properly fit for their machine and educated on set up. First time guests who have not yet been fitted for their machine will not be permitted entrance after the class start time.
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All humans are welcome to join classes at the Begin or Introduction levels. Whether you are new to Pilates or looking to refine your practice, these classes are designed to empower you with the knowledge and skills to move with grace and ease both on and off the mat.
ALL Reformer: All guests are required to complete at least one class at the Begin level before booking an ALL Reformer - Elevate level class.
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To get a head start on anatomy, pelvic placement, and the ALL Method, check out the ‘Getting Started’ category on our Digital Studio.
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All you need to bring to class is yourself and a water bottle. Mats, towels, tools & props are all provided.
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Your comfort is the priority. We kindly request that clothing is free of buckles, zippers, or other hardware that may damage the equipment. Shoes are not permitted in the studio. For safety reasons, approved* grip socks must be worn for all Reformer classes.
*Approved brands for grip socks include: ALL Studio, Core Community, Lagree, Aritzia, Alo.
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All guests must be at least 16 years of age.
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There is limited 1 hour free street parking along Railway St, the South side of Alexander St, and along Jackson Ave. There is also paid street parking on the North side of Alexander St.
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To access the building, buzz ‘ALL STUDIO’ at the front entrance. The studio is located in unit 150, on the first floor. Please check in with our Experience Concierge upon arrival.
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We have four individual restrooms (including one wheelchair accessible restroom) with showers, towels, and bath products. Our amenities rooms are designed for ALL Humans and are gender neutral.
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Lost and found items are held in studio for one week. Items that are not retrieved after one week will be donated to a local charity.
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If you are wondering when you might be ready to try an Elevate class, here are some things to consider:
Are you able to comfortably move through both a neutral and imprinted position?
Are you comfortable with knowing when neutral or imprint is most suitable for you in ensuring stabilization and optimal support in movement?
Are you able to balance and/or stand on one foot with ease?
Are you able to comfortably sustain abdominal prep work through cervical nod and head float?
Do you have an essential understanding of the fundamental movements and foundational exercises?
For Reformer only:
Are you comfortable transitioning on the Reformer? (Getting your hands and feet in and out of the straps, adjusting your springs, box, foot bar and platform extenders, etc).
Do you have a thorough understanding of the different footwork positions?
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“A Pilates Reformer is a versatile and dynamic Pilates machine that facilitates precise movements, muscle engagement, and body alignment. The Reformer consists of a sliding carriage, equipped with adjustable springs, pulleys, straps, and a footbar. These components work together to create a unique resistance system that enables a wide range of exercises and variations ensuring a strong core and overall well-being.” (Merrithew, 2023)
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We offer two sizes of machines in our ALL Reformer classes: Extended Carriage and Regular Carriage. Our three Extended Carriages offer priority to humans taller than 5 feet 9 inches or those wishing a little extra space on the carriage. Please note, these can be utilized by ALL humans, we just hold priority for those who need a little extra length.
